For Research Purposes Only · Not for Human Consumption · Not FDA Approved
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Neuro Peptide

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Refunds & Returns Policy

Important Notice

At Neuro Peptides, every product is manufactured, packaged, and shipped under strict quality control standards to ensure research-grade integrity. Due to the specialized nature of our compounds and the inability to verify proper storage and handling after delivery, please review this policy carefully before placing an order.

Last Updated: July 2026

Return Policy

Because our products are sold exclusively for laboratory research purposes, we cannot accept returns of products that have been opened, used, or removed from their original packaging.

Once an order has left our facility, we cannot guarantee that the products have been stored or handled under appropriate laboratory conditions. For this reason, returns are generally not accepted.

Eligible Refunds and Replacements

We will gladly issue a replacement or refund in the following situations:

  • You received an incorrect product.
  • Items are missing from your shipment.
  • Products were damaged during shipping.
  • A verified manufacturing or quality issue is identified.
  • Your order cannot be fulfilled due to inventory availability.
  • Quality concerns must be reported within 7 days of receiving your shipment.

How to Report an Issue

If you experience any issue with your order, please:

  1. Contact our customer support team within 2 days of delivery.
  2. Include your order number.
  3. Provide a detailed explanation of the issue.
  4. Attach clear photographs of the products, packaging, and shipping label when applicable.
  5. Retain all original packaging until your claim has been reviewed.

Our support team typically responds within 1–2 business days and will work with you to reach a fair resolution.

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped.

If you wish to cancel an order, please contact us immediately. Once an order has been shipped, it cannot be cancelled.

Refund Processing

If your refund request is approved:

  • Refunds are issued to the original payment method whenever possible.
  • Credit card refunds typically require 7–15 business days to appear, depending on your financial institution.
  • Shipping charges are non-refundable unless the error was caused by Neuro Peptides.
  • Store credit may be offered as an alternative where appropriate.

Non-Refundable Situations

Refunds or replacements will not be provided for:

  • Products that have been opened or used.
  • Orders reported outside the required reporting period.
  • Damage caused by improper handling or storage after delivery.
  • Orders with incorrect shipping information provided by the customer.
  • Delays caused by shipping carriers, customs inspections, severe weather, or other events beyond our control.

Lost or Delayed Shipments

If your package appears to be delayed or lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment and assist in resolving the issue. Replacement or refund decisions will be made based on the carrier’s investigation and the specific circumstances of the order.

Our Commitment

Customer satisfaction is important to us.

Every order is carefully inspected before shipment, and we are committed to providing high-quality research products along with responsive customer support. If an issue arises, our team will make every reasonable effort to resolve it promptly and fairly.

Contact Customer Support

If you have any questions regarding your order or this Refund & Returns Policy, please contact us.

Email: support@neuropeptides.io